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Ulysse Nardin, Services

After sales service and Warranty

5-Year warranty

Congratulations on your recent purchase of a Ulysse Nardin timepiece.

 
We trust its fine craftsmanship and precision movement will bring you many years of enjoyment.
 
Your new timepiece comes with a standard 2-year international warranty. To extend this warranty further, we invite you to register* your timepiece with us. By registering, you become a member of the exclusive Ulysse Nardin Anchor Club.
 
Distinguished members of the Anchor Club qualify for a 5-year international warranty.
 
Mechanical watches are complex technical instruments with movements consisting of many small components that require servicing, cleaning and oiling from time to time. Your watch is warranted for two years when purchased as new from an authorized Ulysse Nardin retail location. The guarantee does not cover normal wear and tear or any damage to the watch as a result of misuse, accidents (knocks, dents, etc) or abnormal/abusive use and lack of care.
 

What is the recommended service interval for my watch?

 
We recommend that your timepiece be serviced every 3 to 5 years. The interval between services is influenced by several factors, including frequency of use and climate. A watch that is worn daily experiences more wear and tear on the movement parts and may require service closer to the 3-year interval, while a watch that is worn on special occasions may require service closer to the 5-year interval.
 

Who is authorized to service my watch?

 
Only an authorized Ulysse Nardin Service Center should service your timepiece. In the event that your watch has service performed by a non-authorized watch technician in any location other than those listed on our website, we will not honor any service guarantee/warranty.
What is included in a complete overhaul?
 
• Dismantling, cleaning, assembly, oiling of the watch movement • Repair or replacement of worn or damaged movement parts • Timing and accuracy corrections as per Ulysse Nardin standards • Casing and checking of the various functions • Replacement of crown, push-buttons, gaskets, (if applicable) • Restoration of water resistance to factory specifications • Refurbishment of case and bracelet to factory specifications
 

What is water-resistancy?

 
Our watch cases and their components are assembled to provide water-resistancy to the depth indicated on the case. All crystals, crowns, pushers, bezels and case back are fitted with gaskets to enhance this feature.
I wear my watch diving and swimming - how often should I have it tested for water-resistancy?
If you wear your watch regularly for diving and/or swimming a water-resistancy test is recommended on a yearly basis.
 

What is the repair warranty?

 
We will guarantee the service for 12 months under our limited repair warranty. This warranty covers all the parts installed and the work performed at the time of service.
 

I’m going to send my watch in for service. Are there any special instructions?

 
Please package your watch carefully (do not send the watch box) and insure the shipment. We recommend that you send your watch FEDEX, UPS, DHL or the Postal Service (any carrier which will require a signature to show that the delivery was received). You may wish to contact the appropriate tax and customs regulatory agency for your region to confirm that your package complies with local laws. Please include a letter detailing the problem that you're experiencing with the watch, along with complete contact information (name, address, telephone/FAX numbers, e-mail). Upon receipt of your timepiece, our watchmakers will examine it and an estimate of the cost of repair will be prepared and sent to you for your approval. All repair work is performed on a prepayment basis. Upon receipt of your signed approval repairs will commence. Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.