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Bell & Ross, Services

After sales service and Warranty

International warranty 2 years

 
Your Bell & Ross watch benefits from an international warranty (parts and labour) valid for 2 years from the purchase date recorded on your Warranty Card.
The Bell & Ross International Warranty does not cover adjustments, and in any case excludes:
- Normal wear of buckles and straps.
- Scratches to the PVD coating or silver oxidation.
- The consequences of your watch ageing through normal use.
- Any damage caused by inappropriate use (e.g. violent impacts, crushing, rough handling of the crowns, push-pieces and clasps) or an accident.
 
Any handling, disassembly or repair operations carried out by a third party other than an Approved Retailer, Official Boutique or Bell & Ross Service Center shall render the warranty null and void.
 
To be valid, the warranty card must include the following elements: the watch model, full serial number, purchase date, official stamp of the Approved Bell & Ross retailer. 
 
Bell & Ross highly recommends that the warranty card is always the attached to the watch whenever you send it for repair. 
 
The Bell & Ross international warranty is only valid within the Bell & Ross Network, on presentation of your Warranty Certificate, duly completed, signed and dated.
 
 

Repair Warranty

 
The repair warranty applies to any watch which has been repaired in a Bell & Ross Service Center or by a watchmaking workshop approved by Bell & Ross. This is a one-year warranty covering the work carried out, independent of the Warranty Card included when you purchased your watch.
 
In any case, this workshop warranty excludes any damage caused by inappropriate or improper use, or by handling, disassembly or repair operations carried out by a third party not approved by Bell & Ross.
 
This warranty also excludes straps and clasps, and the consequences of your watch ageing through normal use.
 
To benefit from the workshop warranty, it is highly recommended that you present your Repair Warranty Card, duly completed, signed and dated, with the repaired watch.
 
 
Dear customers,
 
We are closed for summer holidays, re-opening on Monday 26th of August.
 
See you soon,
 
Chronopassion team
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