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Carl Suchy & Söhne, Services

After sales service and Warranty

Guarantee & Service  

 
“Waltz N°1” is covered by a guarantee valid for 36 months from the date of purchase that applies exclusively to the movement.
 
Within this 3-year period, the customer has the right to have any defects appearing under proper use and arising from faulty material and/or workmanship repaired free of charge by a specialist.
 
The hours of work spent by the watchmaker carrying out the repairs are covered by Carl Suchy & Söhne under the guarantee.
 
The costs of any material and spare parts that may be required must be borne by the customer. The customer is informed of the estimated costs of material and spare parts before any repairs are made, and the customer can decide whether the repairs should be carried out.
 
The costs for the transportation of the watch under the guarantee must be borne by the customer himself/herself. The customer must make a claim under the guarantee within the guarantee period by notifying Carl Suchy & Söhne in writing by e-mail or regular mail. In such notification, the customer must describe the defects on which the claim is based. The watch is either collected from the customer, or the customer is asked to send the watch to the business address in Switzerland. The watch is then returned to the customer using secure means for transporting valuables with insurance cover.
 
If the conditions for making a claim under the guarantee are not met, the customer is informed thereof and of the reasons.
 
The repaired parts or replacement parts are covered by the guarantee for the remainder of the guarantee period.
 
Replaced parts become the property of Carl Suchy & Söhne, and the new parts become the property of the customer.
 
The following is not covered by the guarantee:
 
a) repair of defects intentionally caused by the customer;
 
b) repair of water damage;
 
c) watch straps, glass, crowns and all wearing parts as well as damage other than normal or usual wear and tear.
 
 

Warranty

 
The statutory warranty rights apply to all contracts between Carl Suchy & Söhne and consumers.
 
If an entrepreneur submits a justified notice of defects in accordance with the provisions of the Business Code (Unternehmensgesetzbuch, UGB), Carl Suchy & Söhne has the choice of satisfying claims under the warranty by improvement or replacement of the goods. If replacement or improvement is impossible or unfeasible, the entrepreneur has, as a rule, the choice of requesting a price reduction or, if the defect is more than just minor, a rescission of the contract.
 
Entrepreneurs are required to immediately examine the delivered goods for defects within the period stipulated by the provisions of the Business Code and notify Carl Suchy & Söhne in writing of any defects within that period from receipt of the goods, or else the assertion of both warranty claims and damages is excluded. Notice of hidden defects must be given in writing within a period of one week of discovery. To comply with this period, it is sufficient to send the notice in time. The entrepreneur bears the full burden of proof as regards all prerequisites for a claim, in particular the defect itself, the time of discovery of the defect and the timeliness of the notice of defects.
 
Any damage caused by the customer as a result of improper handling of the goods is excluded from the liability for defects.
 
If Carl Suchy & Söhne takes action on behalf of the customer in connection with purported defects reported by the customer and it turns out that no defect exists or that the customer is responsible for an existing defect, the customer must reimburse Carl Suchy & Söhne for the expenses incurred.
Dear customers,
 
We are closed for summer holidays, re-opening on Monday 26th of August.
 
See you soon,
 
Chronopassion team
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