Tag Heuer, Services

After sales service and Warranty

Your TAG Heuer has been manufactured in the authentic tradition of Swiss watchmaking and has been individually tested to ensure that it is water-resistant and functions perfectly. Nevertheless, it is covered by a limited international guarantee against any manufacturing defect for a period of two years from the date of purchase, under the conditions below. 

What is covered?

Under this limited two-year guarantee, TAG Heuer undertakes to repair, free of charge, any problem with the functions of the watch that result from defective manufacturing. This guarantee is only honoured in official TAG Heuer Customer Service Centers that are present in more than 100 countries. In addition, certain limiting conditions do apply and for this reason, it is essential that you read the following paragraphs. 

What are the limiting conditions of this guarantee?

To benefit from this limited guarantee the following conditions must be met: – the international guarantee card, located in the guarantee booklet you received with your watch, must be enclosed with the watch when it is sent for repair and must be signed and dated at the time of purchase by an authorized TAG Heuer dealer; TAG Heuer will not honour the guarantee for watches sold without a valid guarantee card properly filled out and signed by an authorized TAG Heuer dealer or by a dedicated TAG Heuer boutique; – the serial number engraved on the case is perfectly legible and no part of the original case back or original serial number has been removed, modified, falsified, altered, replaced, erased, defaced or made illegible. Failure to abide by any of the above conditions renders all rights resulting from the TAG Heuer international guarantee null and void. 

What is not covered?

Damage resulting from service provided anywhere other than at an official TAG Heuer Customer Service Center is not covered and shall void the guarantee. The limited guarantee also does not cover bracelets, crystals and batteries, or any damage to the case or movement due to moisture that might have entered the watch as a result of improper handling. More generally, it does not apply if there has been an improper or inadequate use of the watch. 

General conditions and limitations :

This limited guarantee replaces any guarantees implied by some countries’ local law, including the implied guarantee of merchantability, which is disclaimed. Some countries’ local law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights under local laws which vary from country to country. TAG Heuer and its official Customer Service Centers shall have sole discretion to decide to repair or replace any TAG Heuer timepiece under this limited international guarantee. 
We recommend that you send your watch by registered mail, carefully wrapped to avoid damage, to the nearest official TAG Heuer Customer Service Center, or take it to your authorized TAG Heuer dealer or dedicated TAG Heuer boutique. TAG Heuer is not responsible for loss or damage during shipping. The list of official TAG Heuer Customer Service Centers can be found at the end of this booklet. On request, these official TAG Heuer Customer Service Centers will provide you with the details of your nearest authorized TAG Heuer dealer or dedicated TAG Heuer boutique. This guarantee does not affect your legal rights as a consumer. Please check that this booklet contains an international guarantee card – otherwise, you will not be covered by the limited guarantee services outlined above. In this booklet, you will find a number of recommendations for the use and maintenance of your TAG Heuer watch. Please follow them carefully since the guarantee will become invalid in the event of inappropriate use or handling. In particular, you should ensure that, after setting the day, date and time, the crown is pushed into position 1*/ fully screwed into position 0* to ensure the water resistance of the watch. 
TAG Heuer will provide spare parts within a period of 10 years from the date of purchase. *Depending on the model
Recommendations and limited guarantee specific to the Australian and New Zealand markets TAG Heuer goods come with guarantees that cannot be excluded under the Australian Consumer’s Law: the customer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage, and the customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.