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Arnold and sons, Services

After sales service and Warranty

WARRANTY and SERVICE  documentation:

 
Each Arnold & Son timepiece is accompanied by a unique hand signed warranty booklet issued by our manufacture in La Chaux-de-Fonds, Switzerland. In addition, this document will be signed and dated a second time by your official Arnold & Son retailer at the time of purchase. We strongly advise you to read carefully the instruction booklet, which will provide you with all the information you require to make the best use of your watch and its bracelet.
 

Maintenance

 
Your timekeeper has a mechanical movement which requires a certain amount of care and adequate maintenance. It should be kept from violent shocks, in particular.
The movement in your watch must be serviced at regular intervals because oils change viscosity over time and this impedes its smooth operation and speeds up wear and tear. We, therefore, recommend that you have your timekeeper fully serviced by a certified Arnold & Son agent every four to five years in order to guarantee its smooth operation.
 

Warranty

 
In order to ensure the quality and longevity of Arnold & Son timepieces, Arnold & Son offers you 2 years of warranty. After a service undertaken by an official agent, your warranty is officially extended for another period of 2 years.
Please note that if your watch has been opened by an unauthorized person, damaged by an inappropriate shock or a fall, subjected to frequent vibrations or magnetic fields, or manipulated without an amount of care, the warranty cannot be applied.
 
 

Service 

 
The scope of a service intervention depends on the complexity of the timepiece and overall condition. For current-collection watches (less than 7 years old) that are not damaged and only require standard servicing
 
In case of your watch is not under warranty, we can submit a detailed cost estimate within 5 business days.
 

PROCESS 

 
- The dismantling of the case
- Removal of crystals and gaskets
- Removal of the dial and hands
- Dismantling of the movement and updating if necessary
- Cleaning, oiling and rebuilding the movement
- Assembly of the dial and hands
- Measurement of the running and power reserve
- Polishing and/or satin-finishing of the case and buckle (some deep impacts could still be visible after refurbishing)
- Checkup control case rebuilt including water resistance check
- Arnold & Son 400 hours control
- Assembly of the strap and buckle
- Technical and aesthetic final inspection.
 
Dear customers,
 
We are closed for summer holidays, re-opening on Monday 26th of August.
 
See you soon,
 
Chronopassion team
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